We are committed to providing you with an excellent shopping experience. If you are dissatisfied with your purchase or need to initiate a return, please carefully review the following return policy:
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Return Conditions:
- The item must be in its original condition, unused or worn, and with intact original packaging and tags.
- Return requests must be submitted within 30 days of the purchase date.
- Please note that certain items may not be eligible for return or refund. Please refer to the product page or contact our customer service team for more information.
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Return Process:
- If you wish to initiate a return, please contact our customer service team within 30 days of your purchase, providing the order details and reason for return.
- Our customer service team will guide you through the return process and provide detailed instructions regarding the return address and logistics arrangements.
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Return Shipping Fees:
- If the return is due to our error (e.g., wrong item shipped, damaged product), we will bear the return shipping fees.
- If the return is due to reasons on your end (e.g., dislike of the item, incorrect size), you will be responsible for the return shipping fees.
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Refund Processing:
- Once we receive and confirm that the returned item meets the return conditions, we will process the refund.
- The refund will be issued using your original payment method and may take several business days to reflect in your account.
Please Note:
- During the return process, it is recommended to retain the tracking number of the return shipment as proof for tracking the return status and resolving any potential issues.
If you have any questions or need further assistance regarding returns, please feel free to contact our customer service team. We are here to provide support and assistance. Thank you for your understanding and cooperation!